BIZARRIAS, Flávio; SANTOS, Cintia Rosa dos; FERREIRA, Marlette Cassia Oliveira; CUCATO, Jussara da Silva Teixeira; SILVA, Jussara Goulart da. Perception of quality and familiarity in the retail service environment, and its impact on patronage intention. Retail Management Review, São Paulo (SP), v. 4, n. 1, p. e44, 2023. DOI: 10.53946/rmrreview.v4i1.44. Disponível em: https://www.rmr.emnuvens.com.br/rmr/article/view/44. Acesso em: 18 apr. 2026.